Frequently Asked Questions

Is it possible to cancel my order?

If your order has not yet shipped, you can cancel it by contacting store@chuwi.com. However, once the order has shipped, it cannot be cancelled.

Do Chuwi devices support 120V 60Hz input?

Yes, all Chuwi devices are designed to support a voltage range of 100-240V and a frequency range of 50-60Hz.

 How can I pay installment?

To pay in installments, choose the Klarna payment option at checkout.

Can I return the product if I am unsatisfied?

If the product is in new or like-new condition without any manufacturing defects, you may request a return within 14 calendar days of receiving it.

 How can I apply a coupon code?

You can apply the coupon code during the checkout process.

How long is the warranty peroid?

We offer one-year warranty.

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